SOUND ISOLATION STORE FAQS
How To Order
You can order online, over the phone, or through our secure live chat. We are available Monday through Friday from 9 AM to 7 PM ET to assist in deciding which products are best for your project and estimating the quantities needed for each product.
We have done our best to setup a very intuitive shopping experience that provides instant discounting, reasonable flat rate shipping, and answers to all the questions that most our customers have. You can place orders online with or without setting up an account 24 hours a day. Orders typically ship same day if ordered before 3 PM ET or 3 PM MT depending on your location.
Phone orders can be placed Monday through Friday from 9 AM to 7 PM ET. If you do not reach us during these times then please leave a message and we will return your call very quickly.
Our live chat is secured using the same SSL technology as our online checkout process. Our live chat agents are at our location in Idaho and employed directly through Sound Isolation Store so know you are getting advice from people that actually know the products. We recommend all international orders to be placed through live chat instead of over the phone.