SOUND ISOLATION STORE FAQS
We ship most orders via FedEx Ground from our Utah, Georgia, and Connecticut stocking locations. Not all products are stocked at each location and some products ship directly from the manufacturer. Refer to the product page for more specific information regarding lead time on each product.
Most of our products ship same day from our stocking locations unless otherwise noted on the product page. The order cutoff time for same day shipping is 3 PM ET for customers on the eastern half of the United States and 3 PM MT for customers on the western half of the United States.
Express shipping is available for most products by calling us at 877-866-6473 or initiating a live chat to receive an express shipping quote. Keep in mind that our multiple stocking locations allow us to deliver orders to over 97% of our customers within 1-2 days through regular FedEx Ground. Some products do not ship same day including door seals, GenieMat products, and custom doors.
Pickup is available for most products. However, not all products are stocked at each distribution location. Our distribution locations cannot accept payment or process your order. You must contact us to verify availability and to place your order with a request to pickup before attempting to pickup from one of our distribution locations. GenieMat products are not available for pickup.
Orders of significant weight will occasionally ship via freight for an easier delivery and to protect the products during transit. These shipments require a signature at delivery and inspection by the recipient for any damaged or lost product. For Sound Isolation Store to file a claim on the recipient's behalf, all damage or lost product must be noted at delivery. Failure to inform the driver of damaged or lost product will limit our claim to 33% of the value of the damaged or lost product.
We will ship any of our products worldwide. Due to the extreme weight of many of our products, international shipping (except to Canada or Mexico) can be hugely expensive. We recommend that our international customers purchase products that are either lightweight (i.e. resilient sound clips) or in bulk (i.e. Green Glue Compound 5 gallon pail instead of tubes). The lighter the packages and the fewer number of packages shipped, the cheaper the cost. At this time, we currently will only ship international orders with a sub-total valued over $250 USD (excluding orders to Canada).
Please Note: Our online shopping cart will only calculate ground shipping to Canada for the lightweight products. For all other products to Canada or any orders to other countries, please contact us first via email or live chat to request a quote.